Privacy Policy

Introduction

Murgreen Environmental Company ("Murgreen," "we," "us," or "our") operates the website plumbing.murgreen.com. We are committed to protecting the privacy of every visitor, customer, and prospective client who interacts with our website. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the rights you have regarding your personal information. This policy is governed by the laws of the State of California, including the California Consumer Privacy Act (CCPA) and its amendments under the California Privacy Rights Act (CPRA).

Information We Collect

We collect information you provide directly to us as well as information collected automatically when you visit our website.

Contact form submissions: When you submit a request for an estimate, service appointment, or general inquiry, we collect your name, phone number, email address, service type requested, city or service location, and any message or details you choose to provide.

Automatically collected data: When you visit plumbing.murgreen.com, our servers and analytics tools may automatically log your IP address, browser type and version, operating system, referring URL, the pages you visit on our site, and the amount of time spent on each page.

Cookies and analytics data: We use cookies and similar tracking technologies to understand how visitors use our site and to improve site performance. This may include analytics services such as Google Analytics where applicable.

Payment information: We do not collect, process, or store any payment card information through this website. All billing and payment for services is handled separately through direct invoicing.

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to estimate requests, service inquiries, and general questions submitted through our website or by phone or email.
• Scheduling and confirming service appointments.
• Sending follow-up communications related to your inquiry, estimate, or completed service.
• Improving the performance, content, and usability of our website.
• Complying with applicable legal obligations, including record retention required for licensed contracting work in California.

We do not sell your personal information to third parties under any circumstances.

Information Sharing

We do not sell, rent, or trade personal information collected through our website. We may share limited information with trusted service providers who assist us in operating our business, such as customer relationship management (CRM) systems, scheduling software, and email delivery services. These providers are contractually obligated to use information only for the purposes for which we engage them.

We may also disclose information when required by law, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, the safety of our customers, or the public. In the event of a merger, acquisition, or sale of all or substantially all of our assets, customer information may be transferred as part of that transaction.

California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act provides you with specific rights regarding your personal information:

• Right to know: You may request that we disclose the categories of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we share it.
• Right to delete: You may request that we delete personal information we have collected from you, subject to certain legal exceptions.
• Right to opt out of sale: We do not sell personal information, so there is nothing to opt out of, but you have the right to direct us not to sell your information should our practices ever change.
• Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights, including by denying services, charging different prices, or providing a different quality of service.

To submit a verifiable CCPA request, email felix@murgreen.com or call (510) 332-2314. We will respond within the timeframes required by California law.

Cookies and Tracking

Our website uses cookies for analytics and basic site functionality. Where applicable, we use Google Analytics to understand site traffic patterns and improve our content. Most web browsers allow you to control cookies through their settings — you may refuse, accept, or delete cookies at any time. Disabling cookies may affect how some features of our website function.

Our site also displays a Better Business Bureau (BBB) accreditation badge that loads content from a third party (BBB) using an iframe. That third party may set its own cookies subject to the BBB privacy policy.

Data Security

We implement reasonable administrative, physical, and technical safeguards to protect the personal information you submit to us. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. If you have any concerns about the security of information you have provided, please contact us immediately at (510) 332-2314.

Third Party Links

Our website may contain links to third party websites and services, including the Better Business Bureau, Google, social platforms, and review sites. We are not responsible for the privacy practices, content, or terms of those third party sites. We encourage you to review the privacy policies of any third party site before submitting personal information.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we may delete the information promptly. This policy aligns with the federal Children's Online Privacy Protection Act (COPPA).

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top of this page will be revised whenever changes are made. Continued use of plumbing.murgreen.com after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your California privacy rights, contact us:

Murgreen Environmental Company
Attn: Privacy Officer
1110 Andreas Lane
Tracy, CA 95376
Phone: (510) 332-2314
Email: felix@murgreen.com

See also our Terms and Conditions.